Business Etiquette Awareness Quiz – Your Manners Matter! Do They Make the Grade?

Workplace manners do matter!

Many research have proven that office incivilities create rigidity and stress in all kinds of workplace settings. Business etiquette encompasses rather more than saying “please,” “thank you” “hello” and “goodbye” to coworkers – though these widespread courtesies do assist.

Test your etiquette information. How would you deal with these conditions? I am prepared to guess you might use a refresher course in primary enterprise manners. Do you manners make the grade? Take this quiz and discover out.

1. The following is a correct introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.” (True or False)

False. First point out the identify of the individual of biggest authority or significance. Gender or age is just not the deciding issue. When a shopper is concerned, she or he ought to be talked about first. A correct enterprise introduction ought to point out first and final names: “Bill Smith… “

2. If somebody forgets to introduce you, it is applicable to maneuver on with the dialog with out saying something. (True or False)

False. You ought to say one thing like: “My name is _______, I don’t believe we’ve met.” Or, “I am __________, Joe’s wife, and you are?”

three. If YOU overlook somebody’s identify, don’t be concerned about it. Keep speaking. (True or False)

False. It’s OK to confess you’ll be able to’t keep in mind. Say one thing like: “Your face is familiar, please help me with your name.” Or, “My mind just went blank, your name is?” Or say: “I’m Marjorie Brody;” then the different individual will often say his or her identify.

four. When shaking palms, a person ought to wait for a lady to increase her hand. (True or False)

False. With larger numbers of girls in the workforce, enterprise etiquette has turn out to be gender impartial. Women do not need to hesitate to supply their palms first.

5. Who goes by way of the revolving door first?

a. Host

b. Visitor

a. Host. That permits her or him to be prepared on the different aspect to steer the visitor to the place they’re assembly.

6. It’s OK to carry personal conversations in workplace loos, elevators and different public areas. (True or False)

False. The saying “The walls have ears” is true. You by no means know who could possibly be listening to intimate particulars of your life or enterprise transaction/dialog. And, it is thoughtless at greatest that you’re invading these public areas by being loud.

7. You ought to all the time carry a drink in your left hand at a cocktail social gathering. (True or False)

True. This will will let you correctly greet somebody with a handshake with out having to juggle your drink.

eight. What proportion of the message that you simply talk to somebody is conveyed via your visible look?

a. 30%

b. 55%

c. 75%

b. 55% Remember, your package deal does rely – meaning your wardrobe ought to match and be applicable for the setting, and you ought to be correctly groomed. Also take note of your physique language, and do not forget to smile!

9. When two businesspeople are speaking, the common visible distance is:

a. 1 1/2 ft

b. three ft

c. 7 ft

b. three ft Any nearer and you may be invading their private area. Any additional and also you’d should yell. This distance will differ relying on the nation. It’s necessary to know cultural variations earlier than doing enterprise in overseas nations.

10. It is acceptable to inform a enterprise affiliate that his fly is open. (True or False)

True. Otherwise, he might be embarrassed when he learns about it. Why let others see him on this state, for those who can take him apart and subtly inform him to zip up? Imagine the way you’d really feel if nobody advised you!

11. It is acceptable for ladies to put on attractive outfits to an organization cocktail celebration. (True or False)

False. The key phrase right here is “company.” This continues to be a enterprise occasion, so ladies want to decorate appropriately and professionally.

12. Women ought to put on stockings and males ought to put on socks for “business casual” apparel. (True or False)

True. Bare ft are virtually NEVER acceptable in any work-associated setting. The solely exception – if your organization retreat or enterprise journey is at a seashore or pool location and everybody else has on flip flops or sandals. “Business casual” doesn’t imply “dress down.”

13. Your water and wine glasses are positioned on the proper aspect of your setting. (True or False)

True Water and wine glasses go on the proper hand aspect above the plate. Remember, glass has 5 letters, so does the phrase “right.”

14. To signify that you don’t want any wine, flip your wine glass the wrong way up. (True or False)

False All you need to do is wave your hand over it when requested or say, “No thank you.” Most waiters or waitresses won’t ask once more.

15. Bread ought to be minimize into small items with a knife. (True or False)

False Break off small items by hand to butter after which eat.

16. The host – the one who does the inviting – pays for the lunch. (True or False)

True Find out your organization’s insurance policies BEFORE inviting shoppers to lunch. Be selective about the restaurant and ensure it is inside your finances.

17. You place your serviette on the chair when completed eating and when leaving the desk. (True or False)

False The serviette (material or linen) is positioned on the desk, to the left of the plate when completed consuming.

18. If you’re disconnected, it’s the caller’s duty to redial. (True or False)

True You initiated the name; it’s a must to redial if one thing occurs to the connection. It does not matter the way it occurred.

19. When utilizing a speaker telephone, it is best to announce if anybody else is current earlier than a dialog begins. (True or False)

True If you need to use a speaker telephone (one thing I like to recommend avoiding until it is a group name), it’s impolite to not inform all events concerned in the dialog who’s current.

20. If you are out of the workplace it is essential to vary your voice-mail message. (True or False)

True You ought to report a greeting that claims one thing like: “I’m out of the office today, April 12. If you need help, please contact _________ at extension 12.” Or, say: “I’m out today, April 12, but will be back on ___________.”

21. It’s OK to ship confidential info and enormous attachments in an

e-mail message. (True or False)

False First, there isn’t any such factor as personal e-mail. Even after you assume you’ve got deleted a message, any competent IT skilled can retrieve it out of your exhausting drive. And, the message additionally travels to different mail servers throughout the complete messaging course of. Rule of thumb: NEVER ship confidential or personal info. Second: by no means ship a big attachment. Consider utilizing conventional mail strategies (USPS, UPS, FedEx), as a result of the recipient might have hassle downloading the file (taking an excessive amount of time or area on their exhausting drive).

22. Important mail ought to be answered inside:

a. 48 hours

b. four days

c. One week

a. 48 hours Follow up is essential in enterprise. Anything greater than two days is unprofessional and can probably value you a shopper or enterprise deal.

23. “Dear Sir/Ms.” must be prevented as a salutation. (True or False)

True It exhibits you did not take the time to get a reputation and exhibits no respect or the recipient.

24. Thank-you notes ought to be typed. (True or False)

False A properly handwritten thank-you observe works wonders – the recipient feels particular and appreciates the reality you took the time to personalize the observe by handwriting it.

25. During a gathering it is OK to go away your cellphone on simply in case you expect a name. (True or False)

False It’s impolite to your fellow attendees and any audio system in case your cellphone rings throughout a gathering. Turn it off or put it on vibrate mode.

26. If you overhear a colleague’s dialog in a cubicle, it is OK to

touch upon what you simply heard. (True or False)

False. Discretion is suggested on this state of affairs. In basic, attempt to not eavesdrop in your fellow cubicle dwellers. But, typically, you DO overhear info. This is the time to fake you did not. Of course, there are all the time exceptions.

Score:

zero-eight right – Uh oh! You’re in all probability a type of individuals who overlook to fill the photocopier with paper, and steal paperclips from a coworker’s desk. Tsk tsk. I guess your coworkers do not assume a lot of you. I additionally doubt you will get that coveted promotion. Buy an etiquette ebook or contemplate hiring a coach to assist polish your professionalism – earlier than it is too late.

9-17 right – You sometimes overlook which fork to make use of for salad throughout a enterprise meal, and you might also overlook that sweat pants aren’t applicable when the gown code is “business casual.” Still, there’s hope for you. Find a task mannequin/mentor and vow to enhance your office etiquette.

18-26 right — Not dangerous. You in all probability remembered to ship a thank-you notice to the shopper you met final week. It’s in all probability additionally protected to imagine that you simply’d always remember to name your workplace for those who anticipate to be late. Don’t act too smug round others, nevertheless. The consummate skilled by no means gloats, however tries to assist others enhance and work effectively as a workforce.

Source by Marjorie Brody

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