Shoplifting and Loss Prevention: Do We Need a Fresh Look?

Traditional Loss Prevention is just not working. If it was working, the retail world wouldn’t nonetheless be struggling $35 million or extra a day in losses. If it was working, retail house owners and retailer administrators wouldn’t be going by way of safety and loss prevention officers or the safety corporations they symbolize just like the free samples they typically hand out to clients. Security specialists and loss prevention corporations wouldn’t be continuously scrambling for brand spanking new accounts, or be in battle with the accounts they service.

Shoplifting is likely one of the least detected and most unreported crimes. Stock management in lots of shops is so poor that few retailers know what number of items they’re dropping to shoplifters or their very own employees. Statistically, as long as shrinkage doesn’t exceed 2-Three% of products bought, retailers pay little consideration to shoplifting. There are additionally monetary incentives for managers to extend the underside line income. The bonuses they obtain are sometimes based mostly on revenue margins, and paying for safety providers might be a drag on income. Managers are beneath fixed strain to justify bills in a company world pushed by revenue.

Retailers have spent tens of millions making an attempt to deal with the issue of shoplifting. They spend money on cameras and recording gear and rent plainclothes officers or uniformed officers in an try and catch the shoplifter. Our private expertise has taught us that many retailers’ notion is that if shoplifters aren’t being caught and arrested; the safety firm isn’t doing its job. Arrests are a tangible outcome within the eyes of many retail managers and directors. It is justifiable proof that the cash they’re spending on loss prevention is certainly paying off and as a outcome there’s a stink within the air. There is usually an unstated expectation directed towards the loss prevention/safety officer, which fits one thing like this: “If you are not making arrests, you must not be doing your job. If you are not doing your job, why are we paying you?”

Let’s assume outdoors the field for a second. If there was a technique of successfully deterring shoplifters, and officers have been profitable at it, would retail managers and directors acknowledge it? After all, there might be only a few arrests if the “prevention” a part of loss prevention is profitable. In reality, if the officer is doing the job properly they are going to be making fewer arrests and having fewer confrontations; no more. We encourage retail managers and directors to take the time to completely perceive the issue of shoplifting, together with the legal and security challenges the safety officer faces in each interplay they’ve with a buyer or potential shoplifter.

Good safety corporations are arduous to seek out, however those that excel perceive their enterprise. They rent good officers, use sound methods, practice their officers properly and handle personnel to the most effective of their means. Unfortunately the “way we have always done business” holds lots of their talents captive. Rather than turning into a associate in deterring theft, the loss prevention officer turns into a needed evil. The officer is usually disdained by the retailers that employed them, but is required with a purpose to scale back legal responsibility and curtail theft.

Defining the Main Issues

• The largest drawback within the space of retail loss is the lack of Loss Prevention Specialists to persuade and persuade retailer house owners and managers to enhance their safety based mostly on strong analysis.

• Retailers set up state-of-the-art digital camera techniques, and then fail to coach officers the best way to use them successfully. Sometimes retailers don’t keep their digital camera techniques. Or maybe the cameras will not be positioned in important places. Some hidden cameras ought to truly be uncovered.

• Many retailers and some safety corporations use emotion somewhat than analysis to information crucial selections relating to officer work hours and loss prevention strategies.

• Retailers under-staff shifts which leads to officers not being efficient. Imagine one checkout clerk to 100 clients. Yet, there exists an expectation that one officer on obligation will have the ability to successfully monitor cameras, patrol the property, make common rounds and tackle any security problem that spontaneously arises along with catching all shoplifters. The statistics inform us that 1 in 11 individuals shoplift. How does one officer successfully accomplish all this?

• Retailers put an unlimited quantity of strain on officers to supply outcomes. This landed one retailer in the midst of a lawsuit as officers went past the legal limits to supply outcomes. It value the retailer over $50,000 within the ensuing lawsuit. 50Okay goes a great distance. Depending on how you’re employed the numbers, this quantity is the same as the quantity it might have value to make use of one loss prevention officer for over Three,000 hours. The supervisor answerable for the debacle needed outcomes. He was heard to say to his officers; “Go stir something up. Let’s get something going.” He acquired pricey outcomes.

• The Retail Industry does not pay attention. I just lately offered session to a retailer the place one of many managers insisted plainclothes officers confront clients parking in “no parking” zones; regardless of the very fact the retailer had sworn uniform cops patrolling the parking zone every time the shop was open. Common sense would dictate the police officer can be the logical one to talk to clients about parking violations; not the loss prevention officer.

• Retailers and Loss Prevention Specialists have little respect for one another. Time and time once more retail managers have expressed their frustration with the officer who’s assigned to their retailer however exhibits up late, in a soiled uniform and is extra involved in fraternizing with staff relatively than catching shoplifters. This is a official grievance and the burden rests squarely on the hiring procedures and coaching necessities of the Loss Prevention/Security Company.

In abstract, there are various retailers and loss prevention personnel who simply do not get it. Neither one needs to spend cash to facilitate sound loss prevention rules within the spirit of excellence. The retailer needs to dictate the mission of loss prevention with out wanting on the obtainable analysis. Retailers are good at what they do; promoting issues. They are usually not safety and loss prevention specialists. Yet, they demand outcomes.

Can you think about the response to the loss prevention officer who walks into the retail supervisor’s workplace and suggests how they could higher worth a few of their gadgets? Conversely, loss prevention corporations complain about the best way they’re handled by retailers whereas offering them officers which might be detached and unprofessional. There must be some open dialogue about these points.

To wage a warfare one first should perceive the enemy. To discover any answer it’s fascinating to know the issue first. Let’s take a take a look at who the shoplifter is.

Shoplifting Facts

Information and statistics offered by the National Association for Shoplifting Prevention, a non-profit group.

• More than $13 billion value of products are stolen from retailers annually. That’s greater than $35 million per day.

• There are roughly 27 million or 1 in 11 individuals, who shoplift in our nation immediately. More than 10 million individuals have been caught shoplifting within the final 5 years.

• Shoplifting impacts greater than the offender. It overburdens the police and the courts, provides to a retailer’s safety bills, prices shoppers extra for items, prices communities misplaced dollars in gross sales taxes and hurts youngsters and households.

• Shoplifters steal from all varieties of shops together with department shops, specialty outlets, supermarkets, drug shops, discounters, music shops, comfort shops and thrift outlets.

• There is not any profile of a typical shoplifter. Men and ladies shoplift about equally as typically.

• Approximately 25 % of shoplifters are youngsters, 75 % are adults. 55 % of grownup shoplifters say they began shoplifting of their teenagers.

• Many shoplifters purchase and steal merchandise in the identical go to. Shoplifters generally steal from $2 to $200 per incident relying upon the kind of retailer and gadgets chosen.

• Shoplifting is usually not a premeditated crime. 73 % of grownup and 72 % of juvenile shoplifters do not plan to steal prematurely.

• 89 % of youngsters say they know different youngsters who shoplift. 66 % say they hang around with these youngsters.

• Shoplifters say they’re caught a mean of solely as soon as in each 48 occasions they steal. They are turned over to the police 50 % of the time.

• Approximately Three % of shoplifters are “professionals” who steal solely for resale or revenue as a enterprise. These embrace drug addicts who steal to feed their behavior, hardened professionals who steal as a life-style and worldwide shoplifting gangs who steal for revenue as a enterprise. “Professional” shoplifters are answerable for 10 % of the entire greenback losses.

• The overwhelming majority of shoplifters are “non-professionals” who steal, not out of felony intent, monetary want or greed however as a response to social and private pressures of their life.

• The pleasure generated from “getting away with it” produces a chemical response leading to what shoplifters describe as an unimaginable “rush” or “high” feeling. Many shoplifters will inform you that this excessive is their “true reward,” quite than the merchandise itself.

• Drug addicts, who’ve develop into hooked on shoplifting, describe shoplifting as equally addicting as medicine.

• 57 % of adults and 33 % of juveniles say it’s exhausting for them to cease shoplifting even after getting caught.

• Most non-professional shoplifters do not commit different forms of crimes. They’ll by no means steal an ashtray from your home and will return to you a $20 invoice you could have dropped. Their legal exercise is restricted to shoplifting and subsequently, any rehabilitation program ought to be “offense-specific” for this crime.

• Habitual shoplifters steal a mean of 1.6 occasions per week.

• Statistically, nearly all of shoplifting incidents happen late within the week, between Wednesday and Saturday. Other high-risk occasions embrace non-school days, late mornings and late afternoons into the night.

Employee fraud apart, we consider crucial statistic is: The overwhelming majority of shoplifters are “non-professionals” who steal, not out of legal intent, monetary want or greed however as a response to social and private pressures of their life, and shoplifting is addicting.

Differentiating Types of Shoplifters

Author Terry Shulman (JD, MSW, CSW, ACSW, CAC-I) divides shoplifters into six distinct teams, every with sure identifiable traits and anticipated responses if they’re caught. The proportion that follows is Shulman’s estimate as to the share of the entire shoplifting inhabitants that the actual group includes. Note: These percentages will change to a point relying on the demographics of the world.

• The Addictive-Compulsive Shoplifter represents 85% of the shoplifter inhabitants. This group emotionally has a lot of repressed anger and typically reveals indicators of different compulsive addictions, similar to overeating, purchasing, drug use, or playing. These individuals typically give to others and do not care for themselves. Typically, they may steal gadgets which are typically cheap, and then give them to others as presents. If caught, they may present guilt, disgrace, or regret. Often, they’ll breakdown and cry when caught and confronted.

• The Professionals are those that steal for revenue or way of life and they characterize 2% of the shoplifter inhabitants. Professionals will attempt to steal high-end, costly gadgets, typically stealing a number of gadgets at one time. Many carry instruments and utensils on them to help with the theft. Most possible, this group will resist arrest if confronted and will try and flee the shop. If caught and detained, they may stay cool and calm, displaying no regret or emotion.

• The Impoverished are those that steal out of financial want and they characterize about 5% of the shoplifter inhabitants. Typically, they may steal requirements, like meals, diapers, toiletries, or youngsters’s clothes. Often, their method of gown and hygiene could also be poor. If caught, they may often present regret, however state their frustration with their lack of cash, and might voice hostility towards a “System” that retains them impoverished.

• The Thrill Seeker steals on a dare or for the thrill. They characterize 5% of the shoplifter inhabitants. These shoplifters will typically steal in teams. Many youngsters fall into this class.

• Drug Addicts steal to pay for his or her drug behavior and they symbolize 2% of the shoplifting inhabitants. Like Professionals, they like stealing costly, high-end gadgets, often a number of gadgets at a time. Their look typically exhibits indicators of substance abuse. They typically carry medicine or drug paraphernalia on themselves. They are often much less cautious than the Professional, however will doubtless flee the shop if confronted.

• Kleptomaniacs are individuals who steal for no obvious purpose and they symbolize 1% of the shoplifter inhabitants. Kleptomaniacs are impulsive and typically careless. They will typically take gadgets they do not want and cannot use, like stealing footwear that do not match. If caught, many will admit they’re kleptomaniacs and don’t really feel a lot regret or disgrace. They will typically use widespread excuses, like “I don’t remember taking it”, or “I don’t know why I took it because I don’t even need it”.

Narrowing the Focus

The focus of loss prevention ought to be prevention. Prevention insurance policies and methods ought to be aimed on the individuals answerable for 85% of losses; the Addictive-Compulsive Thief.

The behavioral traits that ought to be thought-about when wanting towards methods which might be efficient with this group are:

• There is a recurrent failure to withstand obsessive, addictive, or compulsive ideas and urges to steal objects.

• There is already an ever-present pressure of their lives properly earlier than fee of the theft.

• The act of shoplifting brings pleasure and aid on the time of, or simply after committing theft.

• They often really feel guilt or disgrace afterwards.

• The stealing could be very typically acting-out conduct based mostly in anger, or a approach of making an attempt to “make life right.”

• The stealing is just not because of Conduct Disorder or Antisocial Personality Disorder. Most individuals who steal are good, caring, law-abiding individuals.

• This group of individuals is susceptible to cross-addiction.

You now have a behavioral snapshot of the psychology behind the individuals primarily answerable for a lot of the shoplifting within the United States. The buyer inflicting a lot of the loss in retail is doing so compulsively, efficiently, typically, spontaneously and is undeterred when caught. This individual is probably as hooked on shoplifting as is the drug addict to the drug.

Fear of penalties doesn’t deter this kind of shoplifter. Prosecuting shoplifters doesn’t deter future shoplifting. Many have been arrested earlier than and already know the potential of jail is there, however they’re too sensible to get caught.

We acknowledge there are retailer managers who, no matter analysis, cling to “old-school” methods together with catching as many shoplifters as attainable, believing phrase will unfold across the group that their retailer is one the shoplifter ought to keep away from due to aggressive enforcement. The key right here will not be in sending everybody to jail, however in elevating the notion the shoplifter will get caught. If you select this route, it’s best completed by catching as many shoplifters as potential and processing them shortly. It could also be properly value contemplating simply trespassing the offender, by-passing the arrest reviews and ready for the police to reach. If the merchandise is recovered and the shoplifter may be shortly processed this manner, phrase will unfold. By doing so a retailer can create an phantasm they’re catching everybody. However, this technique doesn’t tackle the core drawback.

Framing the Solution

I’ve had vital skilled expertise with people who find themselves scuffling with habit. Additionally, I’ve had contact with a giant variety of rehabilitation and restoration packages. There is one precept in habit you’ll be able to virtually all the time rely on. Until the addict reaches their very own private backside, outdoors intervention has little influence, as evidenced by the massive majority of shoplifters who’ve been caught however proceed to shoplift. Additionally, addicts are specialists at manipulation and deceit. They know learn how to attain their objective.

Most addicts in restoration have their very own story to inform; how they hit backside. It is unlikely that the Retail and Loss Prevention business goes to facilitate the restoration of the shoplifting addict as this isn’t a part of their mission. However, they will put some easy issues in place to get the addict to consider their conduct. One of the soundest methods with compulsive and impulsive individuals is to get them to decelerate; to assume by means of their actions and the potential penalties. Retailers can do that.

Impulsive individuals are likely to develop psychiatric issues, be substance abusers and are attribute of anti-social character dysfunction. Normal inhibitions, which most of us possess, get no time to rise in these individuals. If the impulsive individual’s inner inhibition had a voice, it might be saying; “I am not responsible for my life.” If the impulsive individual’s exterior inhibition had a voice, it will be saying; “I have no control; my life is ruled by external events.” The have to fulfill speedy wants is all they concentrate on. This impulsivity is most successfully subtle by maintaining them within the “here and now”, not yesterday or tomorrow.

The strategy of getting them to decelerate and take into consideration what they’re about to do is central to many cognitive-behavioral interventions for the addict. It teaches them learn how to cease earlier than appearing impulsively and take into consideration the trigger and impact relationships of their meant conduct. Beyond that, it encourages them to verbalize to themselves or others what they’ll do, and then do the chosen conduct. Again, the aim of the method is to decelerate the impulsive considering lengthy sufficient to get them into the “here and now”.

Before we apply this precept to loss prevention, let’s take a take a look at some loss prevention analysis. Then, we’ll think about some easy methods with the first focus and aim being to tug the impulsive shoplifting addict into the right here and now.

Loss Prevention Research

Loss prevention isn’t difficult. Once the asset or merchandise to be protected is decided, work out what losses you’re prepared to simply accept. Then, based mostly on funds, start to place obstacles in place between that merchandise and the individual intent on stealing it. You implement these obstacles in concentric circles, ranging from the surface perimeter working in in the direction of the recognized merchandise.

1. One well-known research confirmed that when particular merchandise was prominently marked with giant purple stars as being steadily taken by shoplifters, shoplifting was nearly eradicated. Researchers defined that publicly figuring out particular gadgets made the specter of detection and apprehension tangible.

2. Research means that plainclothes retailer detectives have solely a restricted influence on shoplifting. A research in a giant London music retailer confirmed the shop would wish to rent 17 occasions greater than the four retailer detectives that they had on obligation to catch all of the shoplifters more likely to enter the shop. Advertising an officer’s presence (uniformed officer) has a higher deterrent impact than a plainclothes officer, however it might additionally imply that shoplifters train larger warning. Little is understood from analysis concerning the effectiveness of the uniformed safety guard. In basic, guards who regularly transfer round, creating an lively, seen presence, are more likely to be simpler.

Three. There is little proof that prosecuting odd shoplifters is an efficient preventative measure. Consequently, there’s appreciable worth in making the arrest process extra environment friendly.

four. Civil Recovery: In almost ½ of those instances, the sums are paid. Civil restoration isn’t meant to be a substitute for legal proceedings. Rather, it’s meant to offer a further shoplifting deterrent.

5. Banning recognized shoplifters: Little is understood concerning the effectiveness of this apply, however it may need some restricted worth.

6. CCTV. Research signifies the worth of cameras is immediately associated to the sophistication of the system used. Effectiveness is often fairly marked within the first few months after set up, however then tapers off. The rationalization for this by researchers is that may be offenders develop into more and more desensitized to CCTV. We assume it’s also probably that officers ultimately get into work patterns which will scale back their time in CCTV monitoring.

7. Using Electronic article surveillance and tagging (EAS). Multiple research have proven this follow might scale back stock shrinkage from 35-75%. There are, nevertheless, appreciable prices in shopping for and operating EAS techniques.

Recommendations

Before implementing any methods, you need to make makes an attempt to measure the issue first. Is there an inordinate quantity of roll-outs occurring? Where are probably the most opened gadgets and instances discovered? It is sweet to outline the best areas of vulnerability, and then make use of methods that focus on the vulnerability. Highest danger gadgets must be given biggest safety.

Parking Lots: Keep the parking zone and outdoors entrance doorways clear and neat. Mount an apparent digital camera within the space. Keep “no parking” areas clear.

Cameras: Mount CCTV on the entrance entrance of the shop: clients will see themselves on tv whereas strolling into the shop & when leaving. Monitors ought to be conspicuously positioned. For covert surveillance it’s preferable to have the digital camera camouflaged, as most inner cameras are. Use these cameras to catch the offender doing one thing incorrect with out promoting they’re being watched. Most individuals don’t lookup in any setting until prompted to take action. That is why these cameras work properly in these conditions. However, for deterrence, you need individuals to know there’s a digital camera watching them. The digital camera doesn’t should be actual, nevertheless it must be apparent. After all, notion is most individuals’s actuality.

Signs on the Store Entrance: These indicators ought to point out that the shop is monitored by digital camera surveillance, safety personnel, and undercover officers and that the shop has a zero tolerance coverage in the direction of shoplifters.

Several years in the past I used to be requested to seek the advice of for a retailer that was leasing area at a main mall for a restricted time to promote clearance merchandise. I suggested them to place indicators on the entrance to the shop area indicating the shop was being monitored by digital and human surveillance. Within 24 hours the shop proprietor was approached by mall directors telling them to take away the indicators, as a result of they didn’t need the general public getting the fallacious impression. This, in fact, made no sense in any respect, and was clearly based mostly on the administrator’s worry that such a signal may plant the notion of a legal presence into the thoughts of customer.

We recommend one thing new and totally different; a direct assertion to the individual answerable for 85% of the shoplifting – the addictive/compulsive thief. The signal may learn; “If you are struggling with shoplifting addiction, we recommend you consider the consequences of shoplifting. You will be arrested and prosecuted vigorously. There will be legal charges you will incur. You will be trespassed from this store and post your picture. We also contact one immediate family member and inform them of your actions. Please consider contacting Shoplifters Anonymous at xxx-xxx-xxxx or ShopliftersAnonymous.com.” We would go so far as to recommend maybe there be pamphlets obtainable as nicely to the shoplifting addict. This offers additional intervention and a public relations aspect profit is the apparent concern the shop has for these scuffling with habit.

Suggested Sign Language

• These premises underneath Video and Officer Surveillance. We prosecute all safety offenses.

• We reserve the correct to examine all luggage getting into or leaving this facility.

• Warning! All actions are recorded on video to assist within the prosecution of any crime dedicated on these premises.

• Notice! For safety causes people getting into or leaving the premises could also be topic to look of their parcels or different uncommon gadgets.

• Free! Ride in a police automotive for those who shoplift from this retailer.

• Attention Compulsive Shoplifters! If you’re scuffling with shoplifting habit, we advocate you think about the results of shoplifting. You will probably be arrested and prosecuted vigorously. There can be legal fees you’ll incur. You might be trespassed from this retailer. We additionally contact one quick member of the family and inform them of your actions. Please think about contacting Shoplifters Anonymous at xxx-xxx-xxxx or ShopliftersAnonymous.com.

• Attention all consumers! Merchandise marked with purple stars are gadgets being steadily taken by shoplifters.

Instruct your staff and loss prevention or safety officers to make direct eye contact and converse to as many purchasers as potential. Customer service is likely one of the best and best methods of deterring the shoplifter. A shoplifter wants privateness to steal. Good customer support significantly reduces the client’s privateness by way of seen contact and direct communication. This direct communication interprets into an unconscious message of “bonding” between the shop and the potential thief. It unconsciously deters the notion of shoplifting. It is harder to steal from somebody you recognize than a full stranger. Make the client really feel welcome. Make the client completely happy. Make the client really feel that you’re prepared to assist them with their purchasing wants. Start a dialog; something to create a bond with the client.

In the occasion that the officer or worker suspects a buyer is trying to steal, they need to instantly strategy the client and supply help. The potential shoplifter is more likely to assume they’ve simply been noticed shoplifting. If they assume they’re caught, they could need to depart the stolen merchandise within the retailer. There are a number of methods of dealing with this. The officer can simply again off so the shoplifter can “unload” the merchandise. If there’s some certainty they’ve hid an merchandise, an worker may supply to carry it for them on the register till they’re prepared to take a look at. Most staff have little curiosity in appearing in a safety or loss prevention capability. This angle have to be nurtured by managers.

Match a uniform officer with a plainclothes officer for each hour of loss prevention protection. They present two very distinct features. Our analysis signifies that is the perfect mixture to discourage theft. One with out the opposite merely lacks the general effectiveness they’ve working collectively. If the finances permits just one officer, we advocate a uniform officer who spends a nice deal of their time concentrating on the first points introduced on this article.

Mount an apparent digital camera, or dummy digital camera, in areas of generally stolen gadgets. If utilizing a digital camera encased within the fiberglass bubble, the bubble ought to be positioned low sufficient so the potential thief can see it.

Environmental Design is necessary. Access to the shoplifter’s goal ought to be time consuming. Mirrors can be utilized to see round corners, or to make the potential shoplifter assume they’re being watched. Electronic tags are a risk for the small, costly gadgets that grocery shops promote like well being and magnificence merchandise and cigarettes. Sign and posters can be utilized to strengthen safety messages. They ought to be positioned the place potential shoplifters will see them and across the retailer in numerous places, notably round high-risk merchandise. It raises the notion that the shop is critical about safety. Direct buyer visitors. Utilize much less entrances and exits. Reduce passageways, blind corners and hidden alcoves. Reduce excessive shows that conceal buyers. Arrange aisles that employees can simply survey from one finish to the opposite. Remember, items on the bottom flooring and close to entrances are at higher danger of theft, as a result of the shoplifter is within the retailer for much less time and is thus at much less danger of getting caught. Move scorching merchandise into greater safety zones.

Post an officer or worker close to the doorway simply to verify for a receipt. You might have famous at a few of the Superstores like Costco and Sam’s there’s restricted buyer entry and exit. Most should enter and exit by way of one door. When exiting, there’s an worker standing there to take the client receipt and match it towards their merchandise. This, we understand, could also be unrealistic in a grocery setting, however simply checking for a receipt, and not checking it towards the merchandise might have an general impact.

Please contemplate the research through which particular merchandise was prominently marked with giant pink stars as being steadily taken by shoplifters and shoplifting was nearly eradicated.

We like holding issues easy and this one is a “no-brainer”. Either submit retailer personnel near the world most gadgets are taken from or take these gadgets and transfer them to an space the place they’re in direct eye-line sight of staff. Lacking these actions, we propose you set up a digital camera or dummy digital camera within the space and make the digital camera apparent, or publish a uniformed safety guard in that space.

I lately spoke to a retail supervisor at a main chain who indicated he has instructed, for a number of years, that the aisle containing steadily stolen gadgets be moved to an space inside worker view. The suggestion has fallen on deaf ears. Those who’re in authority over him have determined aesthetics and consistency between shops takes priority over these losses. In these incidences little could be executed to stop loss.

We encourage all the normal methods of loss prevention, however provided that they’re efficient. We do consider that there must be a shift within the focus of loss prevention from defending the merchandise to instantly addressing the shoplifter liable for most theft. Loss Prevention and Retail Operations wants to start to speak extra successfully, taking a recent take a look at how they strategy shoplifting.

The Bottom Line

In abstract, you’ve gotten simply learn a vital quantity of data which, if carried out, can have a profound impression on losses.

1. Determine the main target of the issue.

2. Implement methods based mostly on strong analysis.

Three. Hire the correct individuals. Use integrity screening/testing instruments. Remember, testing shops have far much less worker theft than non-testing shops.

four. Train your individuals correctly.

5. Keep your staff pleased. You can clear up as much as 50% of your issues just by maintaining the worker completely happy.

Terry Hipp © 2010

AssaultPrevention.information

Source by Terry Hipp

The post Shoplifting and Loss Prevention: Do We Need a Fresh Look? appeared first on Utah Business Lawyer.

from
http://www.utbusinesslawyer.com/shoplifting-and-loss-prevention-do-we-need-a-fresh-look/